Strive Health, LLC

Enrollment Advisor

Job Locations US-NY-Bronx | US-NY-Brooklyn
ID
1188
Category
Business Development
Type
Full Time

Overview

As an Enrollment Advisor, you will reach out to prospective patients to understand their needs, convincingly present Strive’s care model based on their needs, provide value however you can, nimbly address inquiries and objections, and ultimately schedule the patient’s intake appointment. After scheduling, you will provide a warm hand-off to Strive’s Kidney HeroTM team, sharing what you’ve learned about the patient’s unique situation and needs through our care management platform. Trust-based relationships are at the core of Strive’s care model and that patient experience starts with you.

 

A best-in-class enrollment function will be critical to our ability to deliver on Strive’s mission. We are learning from the best and setting our sights on doing even better and getting better every day. For us, success will be together making Strive’s enrollment capability a key differentiator and establishing a culture of continuous improvement that continues many years into the future. This work is highly visible to C-level leadership and offers opportunity for rapid career progression.

 

Please apply if:

  • You are fiercely passionate about Strive’s mission.
  • You love speaking with, and listening to, patients.
  • The opportunity to make a patient smile or alleviate a small burden gets you out of bed in the morning.
  • You are driven, influential and energetic.
  • You will hit the ground running as a high-performing enrollment advisor and are excited to partner in building our enrollment function; such as: developing our training materials, driving continuous process improvement and communication strategies. 

Essential Functions

  • Make outbound calls to prospective patients to enroll them in Strive’s holistic care model
  • Understand patients’ needs, demonstrating empathy for individual needs
  • Based on a thorough understanding of patients’ individual needs, convincingly present Strive’s care model
  • Discover and act on opportunities to provide value
  • Nimbly address inquiries and objections
  • Schedule intake appointments with Kidney HeroTM team
  • Process changes to existing appointments
  • Maintain primary relationship with patient until patient has had all intake appointments
  • Provide a warm hand-off to Strive’s Kidney HeroTM team, sharing what you’ve learned about the patient’s unique situation and needs through our care management platform to enable excellent patient experience

Qualifications

Minimum qualifications:

  • 2+ years’ experience as a high-performing enrollment advisor, significantly exceeding targets, or 2+ years’ experience in a similar patient-facing role such as: patient care technician, dietician tech, LPN, or 2+ years’ experience in a highly consultative sales role

 

Preferred qualifications:

  • Strong ability to demonstrate empathy, build relationships, discover patients’ needs, and present our program convincingly in a phone call
  • Excellent written communication skills to ensure information continuity with Kidney HeroTM teams
  • Highly collaborative with Kidney Heroes to ensure exceptional patient experience, and with the Enrollment Lead and HQ team in your work to build the enrollment function
  • Growth mindset towards your personal and professional development at Strive
  • Growth mindset towards enrollment function; choosing excellence and always looking for ways to improve our performance
  • Embrace change and constantly stretch comfort zone in the spirit of continuous improvement
  • Demonstrate entrepreneurial spirit, identifying and collaborating to solve complex problems, and driving the enrollment function’s continuous improvement
  • Passionate about Strive’s mission and helping kidney disease patients access much better care
  • Remain positive and keeps forward momentum when faced with challenges and convey that attitude to others
  • Embody Strive’s core values of Care for Others First, Resilience, Tenacity, Innovation, and Fun

 

Additional preferred qualifications:

  • Operations or management experience
  • Experience training others, particularly for enrollment advisor or similar roles
  • Experience leading a continuous improvement process
  • Fluency in another language

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed