Strive Health, LLC

Enrollment Associate

Job Locations US-CO-Denver
ID
1252
Category
Customer Service/Support
Type
Full Time

Overview

Strive Health

Strive Health is built for purpose- to transform a broken kidney care system. We are fundamentally changing the lives of kidney disease patients through early identification and engagement, comprehensive coordinated care, and home-first dialysis. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from CKD through ESRD, leveraging comparative and predictive data and analytics to identify patients at risk. Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization, and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top talent in the Healthcare community and set a new standard for how care kidney should be done.

 

Enrollment Associate 

This role is a high call volume, both inbound and outbound, remote contact center-based position that relies on teammates drive to meet and exceed goals. You will be the first point of contact to assist in patient and provider education. It will be your goal to schedule patients for their initial appointments with the Strive care team. Trust-based relationships are at the core of Strive’s care model and that patient experience could start with you.  

Essential Functions

  • Make outbound calls to prospective patients to educate them on Strive’s holistic care model 
  • Understand patients’ needs, demonstrating empathy for individual needs 
  • Based on a thorough understanding of patients’ individual needs, convincingly present Strive’s care model 
  • Discover and act on opportunities to provide value 
  • Nimbly address inquiries and objections 
  • Provide a hand-off to Strive’s Enrolment Advisors, sharing what you’ve learned about the patient’s unique situation and needs through our care management platform to enable excellent patient experience 
  • Some key performance indicators that your success will be based on include: number of daily contacts, first call resolution, average handle time, quality measurements and process adherence, ability to increase patient enrollment and education in the market you serve.    

Qualifications

Minimum qualifications:

2 or more years in any of the following roles:

  • High performing enrollment advisor (or associate position) significantly exceeding targets
  • A similar patient-facing role such as: patient care technician, dietician tech, LPN
  • Any highly-consultative, sales role

 

Preferred qualifications:

  • Passionate about Strive’s mission and helping kidney disease patients access much better care
  • Strong ability to demonstrate empathy, build relationships, discover patients’ needs, and present our program convincingly in a phone call
  • Highly collaborative, with excellent communication skills (verbal & written)
  • Growth minded, adaptable, ready to stretch your comfort zone
  • Demonstrate entrepreneurial spirit, identifying and collaborating to solve complex problems, and drive continuous improvement efforts
  • Infectiously positive attitude and desire to learn, grow and lead
  • Fluency in another language

 

Hourly Rate Range: $16.00 - $20.00

 

Strive Health offers competitive compensation and benefits.  An annual performance bonus, determined by company and individual performance, is available for many roles and aligned to Strive Health guidelines.

 

Strive Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to peopleops@strivehealth.com

Strive provides clinical resources, technology, and capital to enable nephrologists to participate and succeed in value-based models. We serve as an extension of practice and empower nephrologists to enhance patient care and maximize revenue through new payment models.

 

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